Posts

SHORTLISTED FOR WOMEN IN MARKETING 2020 AWARDS

Sangeeta Waldron, founder of Serendipity PR & Media has been been chosen by the judges for the shortlist of this year’s Global WiM Awards organized by Women in Marketing (WiM). The prestigious awards celebrate excellence in the industry across the world and highlight those professionals with a distinct commitment to the future of marketing.The WiM Awards launched in 2010 and were established to recognise the economic, social influence and impact of women to millions. The WiM Awards has given recognition to inspirational women and male equality advocates across the globe, from some of the biggest brands – Google, Facebook, Hearst, HP, WPP, Diageo, Unilever, Burberry, SAP and Live Nation to name but a few.

Sangeeta Waldron said, “To say I am thrilled and honoured is an under-statement; to be recognised in the industry with big global brands is indeed uplifting, particularly in the current climate, which has been challenging for everyone.”

WiM CIC is network created to educate, inspire, connect and recognise women in the marketing and associated professions through the cycle of their lives. It takes a holistic approach to the education and wellbeing of women through collaborations and partnerships with organisations that complement its work. From women working in large corporations, charitable organisations through to female entrepreneurs, WiM reflects the evolution of the marketing world.

Born in 2004 by Ade Onilude – a then member of the Chartered Institute of Marketing (CIM) Central London team – out of a need for women in the industry to be recognised, celebrated and empowered to fulfil their potential. This led to Ade conceiving and delivering the first WiM event to coincide with International Women’s Day on Work-Life Balance. Since then, the annual WiM events have grown and tackled topics such as ethical marketing, the creatives, branding and diversity in marketing, with the purpose of provoking discussion and inspiring women in the industry and the wider business community.

Over the years, WiM has enjoyed the support of the Chartered Institute of Marketing (CIM), the Marketing Academy and sponsor organisations such as ITV, Mondelez, Vodafone,HPInc and IPG. And the support of some very special individuals: Gail Gallie, co-founder of Project Everyone, Sarah Speake, Daryl Fielding, Antonio Lucio, and Heide Gardner. WiM has evolved over the past decade, and now serves a global network of influential individuals across the sector.

 

 

WiM Awards 2020 marks its ten year anniversary, reflecting the evolving landscape of marketing.

 

 

My Love of Podcasts!

During lockdown and our changing world, I have been keeping myself busy with writing and podcasts, not just listening to them, but being fortunate enough to be invited on to various shows to share my stories.

I enjoyed sharing my business wisdom and stories and have recently been on two popular US based podcasts shows – CurryUp StartUp Podcast and the #365FirstChallenge

Both shows are hosted by great podcasters who have the mastery of asking great questions and importantly, good listeners, knowing just when to come in to ask that timely question.

Podcasts are great for sharing knowledge, experiences and stories with a wide audience. You can listen to podcasts about politics, business, cooking and more; the options are endless. Data shows that two million podcasts are registered by Google.

According data released from Buzzsprout, Latino podcasts are flourishing due to the large number of Spanish speakers in both the US and South America, with Chile in the lead with a podcast growth rate of 85 percent; followed by Argentina; then Peru and Mexico. The country with the fifth-highest rate is China; and I know that in India, podcasts is a growing market.

While in the UK, 12 percent of adults listen to at least one podcast per week and are the most popular among millennials (21 percent) and only five percent of Baby Boomers have caught the podcast bug.

Other research by Music Oomph shows that brands that advertise products and services during business podcasts have a 14 percent lift in purchase intent! There is plenty of research on customer behaviour proving that podcasts impact brand lift.

Other interesting podcasting statistics on customer behaviour:

  • Brands that have ads in podcasts about society and culture are most likely to have a 9.2 percent lift in purchase intent.
  • Brands that advertise in news and politics podcasts are most likely to have a 12.8 percent lift in purchase intent.
  • Brands that advertise in comedy podcasts are most likely to have a 7.3 percent lift.
  • Brands that advertise in sports podcasts are most likely to have a 9.3 percent lift.

According to Forbes – 36. 39 percent of US small and medium-sized businesses owners are podcast users and 65 percent of them listen to podcasts weekly, according to 2018 podcast listenership stats.

So, if you happen to be looking for something to listen to…give CurryUp StartUp Podcast and the #365FirstChallenge a try.

Twenty Twenty

I have been working on the PR campaign for this is incredible book(which came to me serendipitously), Twenty, Twenty by the highly-acclaimed author, Nigel Watts, which is a blueprint for 2020, which was originally published in 1995 by Hodder and Stoughton.

The book eerily and accurately predicts a global pandemic that occurs in the year 2020 causing the world to communicate largely through virtual technology, with people wearing masks, a drastic reduction of air travel leading to ‘virtual tourism’, and nature fighting back for its survival due to mankind’s destruction of our planet.

Tragically, Watts took his own life in 1999 and now 25 years later, his very brave widow, former BBC presenter and broadcaster, Sahera Chohan has republished this timely and relevant book this August; the book’s anniversary month.

At the time, when it came launched, the book received rave reviews from The Times, Time Out, Sunday Times and more. The Times said: “Twenty Twenty is about the end of the world, viral apocalypse, virtual reality…[it] asks the big questions at a time of global destruction and spiritual uncertainty…an intriguing synthesis between ancient mysticism and the brave new world of virtuality. It is a book to make the pulse race, the mind dance and the heart sink.”

Twenty Twenty foretells the events of the year 2020, where an ageing writer infected with a deadly virus and despairing of mankind’s continuing damage to the planet retreats to a derelict factory in the icy wastes of northern Canada. Meanwhile, at a remote research institute in the Californian desert, William Morrison, a virtual reality test pilot, and Julia

O’Brien, a British anthropologist, are working on a VR simulation of the Amazonian Kogi tribe. William and Julia appear to have little in common, until they discover an uncanny connection that finds them being drawn towards a derelict factory in northern Canada. As the story escalates to its dramatic conclusion, Watts powerfully manipulates the reader’s perceptions of reality, whilst blurring the boundary between creator and created.

Nigel Watts has drawn his name in the sands of time, putting him side-by-side with some of the greatest futuristic authors – Orwell, Huxley and H.G.Wells – securing Twenty Twenty not just as a book of our time, but an enduring and influential novel. Needless to say the book has been drawing lots of media attention and it has been such a great book campaign to work on…to know how it ends you will need to buy the book, which is available on Amazon.

 

 

What Will Mainstream Media Look Like Post The Pandemic

When we all emerge from this pandemic, it will be a very different media landscape. We have seen that movies and television shows have delayed productions around the world and many of our much loved media titles, might not exist, as they struggle for survival.

Though television can be consumed while we are in lockdown, the creation of it still involves bringing people together on set. Widespread efforts to curb COVID-19 has triggered unprecedented change in the TV business. Where productions have stalled, writers’ rooms have moved to teleconferencing and radio presenters have guests either zooming or phoning in.

Many alternative weeklies have stopped printing and laid off employees, because of sharp advertising declines, as many businesses have stopped operating or sadly gone bust.

Journalists, photographers and advertising staff at print titles have lost their jobs and fear they will fear that they will not be re-employed when the crisis is over as sales and advertising revenues are not expected to return to pre-virus levels. Long-term, this crisis could have a devastating effect to the news industry’s bottom line.

Though there have been faint glimmers of light, where I have read how online news platforms have seen a spike in web traffic and subscriptions, as the pandemic has attracted record-breaking audiences for online news sources. Traffic to The Guardian’s website has increased more than 50 percent exceeding all previous records, and there had been a substantial surge in the number of readers taking out digital subscriptions or signing up to make regular contributions to support its journalism.

However, it’s worth noting that media outlets like The Guardian have long struggled to earn substantial revenue from digital advertising.

Yet, while we are now all addicted to the news, wanting accurate information. UK national print newspaper sales have fallen by as much as 30 percent since the start of the government-ordered coronavirus lockdown, according to industry sources, with journalists at many local newspapers placed on leave and warnings that hundreds of reporters could be left without jobs as the advertising market collapses.

On top of this, so many independent newsagents have closed, and supermarkets are expected to cut the numbers of copies of media titles they take because of reduced footfall. Free newspapers have also been hit by the collapse in commuters and ad revenue, with London’s Evening Standard adopting an improvised door-to-door delivery model, with a reduced circulation of just over 400,000 copies being posted through letterboxes in the center of the capital.

Rasmus Kleis Nielsen, director of the Reuters Institute at the University of Oxford told The Guardian that he predicts “huge declines in advertising revenues” owing to the looming recession that is likely to result in hundreds or even thousands of job losses in British journalism. He has predicted the economic effects of the pandemic could potentially remove 10 percent of all frontline journalistic jobs in the UK.

Nielsen voiced a concern of many in the industry, when he said a particular worry for British newspapers was that remaining print readers would lose the habit of reading a physical product during the lockdown.

No industry is being left untouched, many will have to innovate and change their business models to make a comeback and be part of the new world…a phoenix rising from the ashes.

 

Photo Credits: Sean McMenemy and Geralt

 

How To Manage Your Business Comms During Coronavirus

The world is going through very difficult times with the dreaded coronavirus and everyone is in the same boat. It feels like one of those Hollywood action-packed blockbusters, only there’s no hero to save the world right now.

However, during these times of crisis of complexity, brands are rising to these new challenges and are really engaged with consumers. Over the last week consumer brands such as Holland & Barrett; Boots UK; Riverford; Nanuska; Space NK to big global brands such as JCrew have been emailing their customers to reassure them of measures taken in-store to deal with the virus. Their messages have been mindful of others and reflect their company’s values.

This is an extract of what Seb James, MD of Boots UK sent out to the customer mailing list last week:

“For 171 years, Boots has been at the heart of community care, providing support, advice and healthcare to communities across the U.K. Never has this been truer than today, as our colleagues work tirelessly to support you and your families whilst the COVID-19 situation is ongoing.

We are doing everything we can to help our customers and our team to stay healthy and safe; whether that’s through the products we sell, the experience in our stores, or the support we provide to our employees”.

Brands in today’s chaotic world have a key role to play, especially in these new times of dealing with public health challenges. Companies need to imbibe lots of empathy with a balanced tone that is understanding, cautious and optimistic. Trust needs to be reflected along with the ability for everyone to work together and find solutions. This engagement is so much easier with all the multiple social media channels; and apart from engaging externally, internal communications is also crucial to inspire confidence in the brand.

So, what can you be doing right now as a business or brand? Well, there are three simple things you can be doing to manage your business communications during these times:

  1. Understand and know the role your brand plays in people’s lives, how it has changed and how your brand can help or be useful during this crisis. Look for opportunities to do the right thing, where it makes sense for your business. One brand who is doing this is, LVMH Moët Hennessy, the French company behind major brands like Louis Vuitton, Fenty Beauty and Benefit Cosmetics, announced on 15 March that its factories, which normally manufacture perfume will shift to manufacture hand sanitizer gel.

In a statement according to Reuters LVMH said,

“LVMH will use the production lines of its perfume and cosmetic brands … to produce large quantities of hydroalcoholic gels from Monday.”

The brand said it would be delivering the products to French healthcare authorities for free.

  1. Stay on top of the news and conversation. Everything is changing fast and what was the right message yesterday, might not be appropriate the next day. Recognising this, is the UK government who has decided to step up its external communications and hold daily briefings to keep the public informed.
  2. Understand the needs of your customers. As people are being asked to self-isolate, or stay home, there will be a number of behaviour changes that might impact their needs, as well as how they interact with your business.

Organisations and brands and that includes governments who continue to communicate factually and with empathy at this time, have the chance to resurface from the crisis with deeper consumer, customer and public connection.

 

 

2020 Will Be The Year Of The New Type Of PR Strategist

 

Traditional public relations (PR) has been evolving for the last ten years, but in 2020, I believe we are really going to see traditional PR experts forced to become all round PR strategist if they are going both survive and to be able to service the needs of their clients. Where we will focus not only on PR but social media, branding, marketing, copywriting, diversity in campaigns, sustainability and technology, where technology will be playing a bigger role than previously thought.

This need to become all round PR strategists will be pushed by the brands who recognize that they have to up their game, which in turn will be driven by consumers who will demand that brands do better and get it right. This isn’t something that marketing or digital professionals will be able to deliver on, but instead by communication experts who will have an overview and a real understanding of the brands they are working with and representing.

For instance, we have seen many of the luxury brands starting to drive diversity in 2019 by employing ‘diversity chiefs’ after many culturally insensitive campaigns. Chanel hired its first ‘Head of Diversity and Inclusion’, Fiona Pargeter, this year, as a way to reportedly “beef up the resources” devoted to creating diverse and inclusive environments. While, Prada launched its ‘Diversity and Inclusion Advisory Council’ earlier this year in February. This was after, the brand came under scrutiny when some of its products (black monkey figurines with oversized red lips) displayed in a New York, US, store were thought to resemble blackface imagery.

Other luxury fashion houses, including Burberry, are also hiring for similar roles. Renée Tirado was named as Gucci’s first global head of diversity, equity and inclusion and followed its out-of-touch autumn/winter 2018 collection featuring a balaclava polo neck jumper with large red lips – a product accused of portraying blackface. The Italian fashion company apologized, stating it would turn the incident into “a powerful learning moment”.

These hires are not clever publicity moves, but a must have for companies worldwide who recognize that they need to embrace diversity, as there is no longer the excuse to get it wrong. Consumers are demanding better and for brands to be inclusive and sensitive.

Sustainability will be seen as a bigger core brand value and news item than any PR or Corporate Social Responsibility (CSR) professional could have imagined. With climate change, plastic pollution and reducing waste continuing to dominate global headlines, companies will need to ensure that their CSR initiatives are not just used as marketing tools, as they will face a consumer and media backlash, but are instead integral to their core brand values, which is then sincerely filtered through to all their internal and external communications, operations and delivery.

Thirteen years ago, companies would start CSR projects to show their stakeholders how good they were, which was window dressing. Fast-forward to 2019, businesses need to prove how good they are!

This means creating a human connection between a brand and its audiences will be pivotal in 2020. Where the PR strategy will need to be driven by emotion and have the human element in order to be more meaningful and lead to a growing focus on expert, local and enthusiastic micro-influencers, instead of macro-influencers. Everything will be drilled down, as consumers suffer from constant information overload and expect to engage with businesses on their own terms. It’s so important to create campaigns that provoke emotions that are relevant and memorable, and therefore, PR experts will need to consider all aspects of a client’s social and digital footprint.

The best campaigns will focus on creating not just customers – but true fans who are passionate about the brand, who proactively search for information and become active advocates for the business.

Simultaneously, it will be important and a challenge consider how to reach consumers undergoing digital detoxes. How is your brand providing value to an audience overwhelmed by hypo connectivity? As interactive content and video are no longer enough; no one-size-fits-all, off-the-shelf solutions. The challenge is real –creating campaigns that tap into human truths and acknowledge human potential will be key.

I am definitely looking forward to 2020…as Serendipity PR is more than ready.

 

 

 

 

 

Get Legally Speaking Podcast – First UK Legal Consumer Podcast Tackling Issues People Want To Know About

It doesn’t matter for how long you have been working in PR, when you gain media success there’s nothing quite like that feeling, and it’s always sweeter when the project you are working on is purposeful – making a difference.

So, it is with great fanfare I can say that Serendipity PR & Media is delighted to be working with legal professional and entrepreneur Hatti Suvari on her new legal podcast, Get Legally Speaking, which launched on 4 November to great success!

Get Legally Speaking is Hatti’s brilliant creation and yet a simple idea. It’s the first UK legal consumer podcast tackling the issues that people want to know about, asking the questions that the public want answers to and stripping down to the facts. Hatti will be speaking to the best UK legal minds on Get Legally Speaking and will cover all issues from divorce, to family law, employee rights, customer rights and yes! Brexit rights of EU citizens.

The first episode is focused on divorce, a big topic for many as we go into Christmas. In this episode Hatti speaks with leading family law barrister Maria Scotland from 5 St Andrews Hill Chambers, London who is joint head of the family team at her chambers, finding out – how to get the divorce process started; how does it work; do both husband and wife have to agree to a divorce; how much will a divorce cost; and how long will the process take.

Hatti is passionate about making UK law easy for people to understand and says, “I come across people daily, who are confused about the legal matters that are affecting them and don’t know where to start. With the Citizens Advice Bureau’s around the country over-stretched, and with their outlets on the high-street reduced, I wanted to do something and Get Legally Speaking is the answer.”

Hatti will be covering a specific topic on each Get Legally Speaking podcast, chatting with the best legal experts, asking the questions that people need answers to in an easy way and speak. Get Legally Speaking is on Buzzsprout and can also be found on iTunes and Spotify.

Apart from running the media campaign for Get Legally Speaking, Serendipity PR & Media has helped shape the branding, the website and creative, including writing all the copy, ensuring brand alignment and the over-seeing of social media.

Asian Giants

 

What a thrill to be included in this year’s Asian Giants, a publication that recognises British Asian women of influence who are making a difference; which is produced by Asian Voice newspaper/Asian Business Publications.

It’s empowering to be alongside these talented women. In my story I mention my mum, who ran her own business in the late 70’s. At that time when my mum opened her wool shop in North London, people came in to tell her that they would not buy from her because she was not white and they did not like Indians. Needless to say my mum won them over, becoming their trusted confidante where all her customers would confide in her. Where at Christmas time they would come to the shop for sherry and mince pies.

My mum taught me to be creative, trust my instincts and not to give up, because you can make change.

The PR Knowledge Book

For the last six months I have been beavering away and as a result, I know have some exciting news…I have just published my first book called, The PR Knowledge Book, published by BEP Publishing. My book arrived yesterday 13 August and it felt and still feels wonderful to hold.

I have written the book for a global audience, using my international client case stories and insights. The PR Knowledge Book is for anyone, irrespective of where they are in the world—student starting out in this industry, self-employed, a home business, small business, start-up, charity, or any other type of organization wanting to embark on their PR journey or someone just plain curious about what it all entails.

The book covers everything within the world of PR – from how to create a brand, how to use social media, how to be newsworthy, to how to contact the media, how to have a global mind-set, the power of networking, and more. Written in an easy style, packed with powerful tips and proven tools. In 12 chapters you will discover how to get your brand out there so you can attract clients and new business.

I have made sure to tackles hot topics from diversity in the newsroom to fake news. There’s also a chapter dedicated to how small businesses can go global and how serendipity can make your brand grow.

I am very proud that The PR Knowledge has already received advance praise from industry leaders world-wide and includes – Jérôme Chouchan, Godiva Chocolatier, President, Japan, South Korea, Asia and Australia; Julia Hobsbawm OBE, Editor-at-Large, THRIVE Global and author, Fully Connected: Social Health in an Age of Overload; Professor Jonathan A.J. Wilson PhD, Partner at Dragonfly Black, LinkedIn Top Voices Award Winner; Tami Belt, Author and Founder, Blue Cube Marketing Solutions, Las Vegas; Erik Korsvik Ostergaard, Leadership Advisor, published author and guest lecturer at The Copenhagen Business School; Jill Totenberg, CEO, The Totenberg Group, New York; Dr. Harbeen Arora, Founder, BIOAYURVEDA, ALL Ladies League and Women Economic Forum, India; Tom Seabrook, Commissioning Book Editor, Jawbone Press; Malcolm Stern, Co-founder and Director of Alternatives London; Raja Majid, Las Vegas Entrepreneur; Rusen Kumar, editor-chief, India CSR Network; and Asian Voice Newspaper.

Below are just some of the endorsements:

Julia Hobsbawm OBE, Editor-at-Large, THRIVE Global and author, Fully Connected: Social Health in an Age of Overload says, “Knowledge is power and this book is powerful knowledge. Clear, direct and creative: it explains the digital landscape of PR for practitioners and clients alike.”

Professor Jonathan A.J. Wilson PhD, Partner at Dragonfly Black, LinkedIn Top Voices Award Winner says, “Sangeeta is a seasoned PR professional and her wisdom is captured within this book. It’s just what the doctor ordered!”

Dr. Harbeen Arora, Founder, BIOAYURVEDA, ALL Ladies League and Women Economic Forum, India says, “I greatly welcome this book that helps us reimagine PR as ‘People Relations’, a vital tool for empowering brand and business creation in a connected world.”

Tami Belt, Author and Founder, Blue Cube Marketing Solutions, Las Vegas says, “Sangeeta Waldron is a trusted colleague and inspiration. The PR Knowledge Book shares practical and proven strategies from the front lines of PR. She outlines the building blocks of creating a Brand and PR plan that delivers results by building relationships. Business is personal. It’s about relationships. That’s the bottom line.”

Asian Voice Newspaper, UK and Europe’s leading Asian newspaper says, “If PR has always baffled you, then this is the book to read. Written in an easy style with lots of examples. It will become your best-friend.”

With US employment for public relations specialists expected to reach 282,600 in 2026, up 9 percent from 2016, according to projections from the Labor Department, it makes The PR Knowledge Book a timely read.

I hope if you do choose to buy a copy of The PR Knowledge Book, that you enjoy reading it, as much as I enjoyed writing it. The book can be bought from various online platforms including Amazon or the publisher’s website.

One last word…I have always wanted to write a book, since I was 10 years old, 40 odd years later, it shows that dreams can come true!

 

 

Finally – PR & Media Together Are Making The Right Headlines About Climate Crisis

There’s not a day that goes by when we don’t see a climate, environmental or sustainable story making the headlines. I think it is safe to say that these topics are now high on the daily news agenda and it is about time. I have been actively involved working on raising the profile of the issues surrounding climate change, the impact of humans on the plant and sustainability for the last two decades…and during this time it has been a hard PR slog. As till now there has been a lack of apathy with the UK media.

I recall an environmental journalist working on one of the national broadsheets in the 90’s explaining to me his challenge of convincing his news editor to run a climate change story, that I was working on at the time. He said that unless it was directly affecting people here in the UK, it wasn’t a strong story for his editor – a story about climate change in Africa wasn’t going to interest his paper. Well fast-forward to 2019, where we are all experiencing the global butterfly effects of climate change or should I say what has since been upgraded to ‘climate crisis’ and what is happening in Africa, India, Singapore or any other part of the world is now our news.

Recently, The Guardian announced that it was updating its style guide to introduce terms that more accurately describe the environmental crisis facing the world. Where instead of “climate change” the preferred terms are “climate emergency, crisis or breakdown” and “global heating” is favoured over “global warming”, although the original terms are not banned. “We want to ensure that we are being scientifically precise, while also communicating clearly with readers on this very important issue,” said the editor-in-chief, Katharine Viner. “The phrase ‘climate change’, for example, sounds rather passive and gentle when what scientists are talking about is a catastrophe for humanity.”

This news narrative is also being driven by the private sector, as corporations have started to wake up to the long-term implications for their businesses of global warming. Companies, such as Coca-Cola, Google, Apple and Tesla are vocal about climate change and their pursuit of sustainability; and this is also changing PR.

However, some argue that this kind of media reporting creates public fear and that a ‘war on the climate crisis’ is not a positive or a balanced media response.

I say that we have wasted the last twenty years trying to put this issue on the news agenda in order to raise public awareness about the state of the climate, an issue that affects us all. We are now at a tipping point and according to the eminent, Sir David Attenborough we only have ten years to make the planetary changes that we need to survive.

At last the PR and media industry are together making the right headlines about climate crisis. It’s a start. We need consistency across all media channels. The clock is ticking.