What Will Mainstream Media Look Like Post The Pandemic

When we all emerge from this pandemic, it will be a very different media landscape. We have seen that movies and television shows have delayed productions around the world and many of our much loved media titles, might not exist, as they struggle for survival.

Though television can be consumed while we are in lockdown, the creation of it still involves bringing people together on set. Widespread efforts to curb COVID-19 has triggered unprecedented change in the TV business. Where productions have stalled, writers’ rooms have moved to teleconferencing and radio presenters have guests either zooming or phoning in.

Many alternative weeklies have stopped printing and laid off employees, because of sharp advertising declines, as many businesses have stopped operating or sadly gone bust.

Journalists, photographers and advertising staff at print titles have lost their jobs and fear they will fear that they will not be re-employed when the crisis is over as sales and advertising revenues are not expected to return to pre-virus levels. Long-term, this crisis could have a devastating effect to the news industry’s bottom line.

Though there have been faint glimmers of light, where I have read how online news platforms have seen a spike in web traffic and subscriptions, as the pandemic has attracted record-breaking audiences for online news sources. Traffic to The Guardian’s website has increased more than 50 percent exceeding all previous records, and there had been a substantial surge in the number of readers taking out digital subscriptions or signing up to make regular contributions to support its journalism.

However, it’s worth noting that media outlets like The Guardian have long struggled to earn substantial revenue from digital advertising.

Yet, while we are now all addicted to the news, wanting accurate information. UK national print newspaper sales have fallen by as much as 30 percent since the start of the government-ordered coronavirus lockdown, according to industry sources, with journalists at many local newspapers placed on leave and warnings that hundreds of reporters could be left without jobs as the advertising market collapses.

On top of this, so many independent newsagents have closed, and supermarkets are expected to cut the numbers of copies of media titles they take because of reduced footfall. Free newspapers have also been hit by the collapse in commuters and ad revenue, with London’s Evening Standard adopting an improvised door-to-door delivery model, with a reduced circulation of just over 400,000 copies being posted through letterboxes in the center of the capital.

Rasmus Kleis Nielsen, director of the Reuters Institute at the University of Oxford told The Guardian that he predicts “huge declines in advertising revenues” owing to the looming recession that is likely to result in hundreds or even thousands of job losses in British journalism. He has predicted the economic effects of the pandemic could potentially remove 10 percent of all frontline journalistic jobs in the UK.

Nielsen voiced a concern of many in the industry, when he said a particular worry for British newspapers was that remaining print readers would lose the habit of reading a physical product during the lockdown.

No industry is being left untouched, many will have to innovate and change their business models to make a comeback and be part of the new world…a phoenix rising from the ashes.

 

Photo Credits: Sean McMenemy and Geralt

 

Coronavirus: Mother Earth is Pressing The Reset Button

Times are eerie and chaotic, as the world wages its war with coronavirus. Schools are closing, supermarket shelves are becoming empty, people are stockpiling, toilet roll has become gold, people are now working from home, telecommunication companies are experiencing a surge in internet use, self-isolating and social spacing are now part of our vocabulary, we no longer shake hands and the list goes on.

Everyone keeps asking themselves (as remember we are self-isolating!) What’s happened? What’s happening? When will this all end? No one has the answers, we are in this Hollywood blockbuster on our own, there’s no super hero to save us.

Except one thing is clear, our habits are changing in real time. We are re-prioritising what is important to us…friends, family, communities and neighbourhoods. Our connected on-lines worlds are more important than ever before and as our children stay home not doing the normal things that they should be doing with their friends, we now want them to connect with their friends online, to have some kind of normal in all this turmoil.

If we all stopped for a moment, stood still and took a breadth, we would realise that right now in this chaos, that our Mother Earth is pressing the reset button and the world needs a rebalance.

There are always winners in battles and in this war on coronavirus, I was wondering who are the winners – Toiletry brands? Supermarkets? Pharmaceutical companies? manufactures of toilet roll?! None of these. There is only one winner and that’s the lungs of the planet. With countries like China forced to scale back on its production and the reduction in air travel, data is already showing a reduction in pollution.

In an extraordinary way brands, businesses and organisations are reminding us to be kind right now…we have Pret giving free drinks to our heroes at the frontline, the NHS. LinkedIn, is opening up its learning courses for free and using its platform to share news more broadly, help businesses use live video to replace onsite events, and deal with business continuity. Luxury brand, LVMH Moët Hennessy, the French company behind major brands like Louis Vuitton, Fenty Beauty and Benefit Cosmetics, announced that its factories, which normally manufacture perfume will shift to manufacture hand sanitizer gel and will be delivering the products to French healthcare authorities for free. Gas and electricity suppliers have agreed an emergency package of measures to ensure vulnerable people do not get cut off amid a virus outbreak. Ex-footballers, Gary Neville and Ryan Giggs are opening their hotels to NHS workers free of charge. While Chelsea FC will be putting up NHS hospital staff for free in their hotel during this coronavirus crisis.

So, what can we be doing to get through this, amidst the worries of our finances, jobs and homes. That answer is to reconnect with ourselves, breathe, reflect, read, meditate and most of all learn to be kinder to ourselves, and just be kind.

Photo Credit: Main image by FrankundFrei from Pixabay

How To Manage Your Business Comms During Coronavirus

The world is going through very difficult times with the dreaded coronavirus and everyone is in the same boat. It feels like one of those Hollywood action-packed blockbusters, only there’s no hero to save the world right now.

However, during these times of crisis of complexity, brands are rising to these new challenges and are really engaged with consumers. Over the last week consumer brands such as Holland & Barrett; Boots UK; Riverford; Nanuska; Space NK to big global brands such as JCrew have been emailing their customers to reassure them of measures taken in-store to deal with the virus. Their messages have been mindful of others and reflect their company’s values.

This is an extract of what Seb James, MD of Boots UK sent out to the customer mailing list last week:

“For 171 years, Boots has been at the heart of community care, providing support, advice and healthcare to communities across the U.K. Never has this been truer than today, as our colleagues work tirelessly to support you and your families whilst the COVID-19 situation is ongoing.

We are doing everything we can to help our customers and our team to stay healthy and safe; whether that’s through the products we sell, the experience in our stores, or the support we provide to our employees”.

Brands in today’s chaotic world have a key role to play, especially in these new times of dealing with public health challenges. Companies need to imbibe lots of empathy with a balanced tone that is understanding, cautious and optimistic. Trust needs to be reflected along with the ability for everyone to work together and find solutions. This engagement is so much easier with all the multiple social media channels; and apart from engaging externally, internal communications is also crucial to inspire confidence in the brand.

So, what can you be doing right now as a business or brand? Well, there are three simple things you can be doing to manage your business communications during these times:

  1. Understand and know the role your brand plays in people’s lives, how it has changed and how your brand can help or be useful during this crisis. Look for opportunities to do the right thing, where it makes sense for your business. One brand who is doing this is, LVMH Moët Hennessy, the French company behind major brands like Louis Vuitton, Fenty Beauty and Benefit Cosmetics, announced on 15 March that its factories, which normally manufacture perfume will shift to manufacture hand sanitizer gel.

In a statement according to Reuters LVMH said,

“LVMH will use the production lines of its perfume and cosmetic brands … to produce large quantities of hydroalcoholic gels from Monday.”

The brand said it would be delivering the products to French healthcare authorities for free.

  1. Stay on top of the news and conversation. Everything is changing fast and what was the right message yesterday, might not be appropriate the next day. Recognising this, is the UK government who has decided to step up its external communications and hold daily briefings to keep the public informed.
  2. Understand the needs of your customers. As people are being asked to self-isolate, or stay home, there will be a number of behaviour changes that might impact their needs, as well as how they interact with your business.

Organisations and brands and that includes governments who continue to communicate factually and with empathy at this time, have the chance to resurface from the crisis with deeper consumer, customer and public connection.

 

 

Here Comes Spring

I can’t believe it’s March, I feel as though I have lived the year. Work has been full throttle and it has been exciting.

In January, I started as a visiting lecturer at Coventry University, teaching my book, The PR Knowledge Book to their second year degree students and am really enjoying it. According to The Guardian University Guide 2020, Coventry is ranked as the 15th best university here in the UK, it is the 1st for Overseas Student Experiences, based on student trips abroad from HESA 2017/18 UK data; is 2nd for Teaching Excellence according to the Times Higher Education UK metrics ranking 2017 and was University of the Year for Student Experience 2019, according to The Times and Sunday Times Good University Guide 2019.

Wondering what it is like teaching? Well it’s exhausting, as it demands all your attention and yet inspiring at the same time. It is inspiration to be in a room with the potential next generation of publicists. I am also learning, learning about the future and what will drive the next generation forward.

I have also taken on a few short term client projects and podcasts are popular. I have discovered that everyone seems to have a ‘podcast in them.’ Podcasts are popular because they are an easy-to-consume format for both business and personal topics. This year the podcast industry is going to grow even faster with a flurry of advertising activity and technological changes, which is great news for content creators and listeners. A staggering, 80% of people will listen to an entire podcast episode, or most of it, indicating that podcast listeners are very engaged in the content.

I was invited to moderate a panel organised by A Greener Festival for their annual conference. The session was titled, ‘Sustainable Sponsorship, Brands and The PR Greenwash Wobblies!’ and on the panel were Gary Pitt, Alive Activation, UK; Jacqueline Hochreiter, Budweiser Brewing Group; Adam Pearson, O2 and Zac Fox, Kilimanjaro Live.

During the session we lifted the lid on what impacts brands are having, who is pushing boundaries, what is the best practice, and where do we go from here. It was a great conversation where one of the main takeaways for me – was that brands need desperately need innovation in the sustainability space to allow them to keep making the positive changes that they want to for the planet.

And it is this last line that is going to be a recurring theme with my work this year – making the positive changes that they want to for the planet.

 

 

Thank For You The Last 10 Years & Here’s to 2020

It’s been an incredible year from celebrating 10 years of Serendipity PR to publishing my first book The PR Knowledge Book (amazon.co.uk/PR-Knowledge-B).

Thank you for the love you have shown The PR Knowledge Book & Serendipity PR this year and I’m very excited by what’s coming in 2020!

 

 

2020 Will Be The Year Of The New Type Of PR Strategist

 

Traditional public relations (PR) has been evolving for the last ten years, but in 2020, I believe we are really going to see traditional PR experts forced to become all round PR strategist if they are going both survive and to be able to service the needs of their clients. Where we will focus not only on PR but social media, branding, marketing, copywriting, diversity in campaigns, sustainability and technology, where technology will be playing a bigger role than previously thought.

This need to become all round PR strategists will be pushed by the brands who recognize that they have to up their game, which in turn will be driven by consumers who will demand that brands do better and get it right. This isn’t something that marketing or digital professionals will be able to deliver on, but instead by communication experts who will have an overview and a real understanding of the brands they are working with and representing.

For instance, we have seen many of the luxury brands starting to drive diversity in 2019 by employing ‘diversity chiefs’ after many culturally insensitive campaigns. Chanel hired its first ‘Head of Diversity and Inclusion’, Fiona Pargeter, this year, as a way to reportedly “beef up the resources” devoted to creating diverse and inclusive environments. While, Prada launched its ‘Diversity and Inclusion Advisory Council’ earlier this year in February. This was after, the brand came under scrutiny when some of its products (black monkey figurines with oversized red lips) displayed in a New York, US, store were thought to resemble blackface imagery.

Other luxury fashion houses, including Burberry, are also hiring for similar roles. Renée Tirado was named as Gucci’s first global head of diversity, equity and inclusion and followed its out-of-touch autumn/winter 2018 collection featuring a balaclava polo neck jumper with large red lips – a product accused of portraying blackface. The Italian fashion company apologized, stating it would turn the incident into “a powerful learning moment”.

These hires are not clever publicity moves, but a must have for companies worldwide who recognize that they need to embrace diversity, as there is no longer the excuse to get it wrong. Consumers are demanding better and for brands to be inclusive and sensitive.

Sustainability will be seen as a bigger core brand value and news item than any PR or Corporate Social Responsibility (CSR) professional could have imagined. With climate change, plastic pollution and reducing waste continuing to dominate global headlines, companies will need to ensure that their CSR initiatives are not just used as marketing tools, as they will face a consumer and media backlash, but are instead integral to their core brand values, which is then sincerely filtered through to all their internal and external communications, operations and delivery.

Thirteen years ago, companies would start CSR projects to show their stakeholders how good they were, which was window dressing. Fast-forward to 2019, businesses need to prove how good they are!

This means creating a human connection between a brand and its audiences will be pivotal in 2020. Where the PR strategy will need to be driven by emotion and have the human element in order to be more meaningful and lead to a growing focus on expert, local and enthusiastic micro-influencers, instead of macro-influencers. Everything will be drilled down, as consumers suffer from constant information overload and expect to engage with businesses on their own terms. It’s so important to create campaigns that provoke emotions that are relevant and memorable, and therefore, PR experts will need to consider all aspects of a client’s social and digital footprint.

The best campaigns will focus on creating not just customers – but true fans who are passionate about the brand, who proactively search for information and become active advocates for the business.

Simultaneously, it will be important and a challenge consider how to reach consumers undergoing digital detoxes. How is your brand providing value to an audience overwhelmed by hypo connectivity? As interactive content and video are no longer enough; no one-size-fits-all, off-the-shelf solutions. The challenge is real –creating campaigns that tap into human truths and acknowledge human potential will be key.

I am definitely looking forward to 2020…as Serendipity PR is more than ready.

 

 

 

 

 

Get Legally Speaking Podcast – First UK Legal Consumer Podcast Tackling Issues People Want To Know About

It doesn’t matter for how long you have been working in PR, when you gain media success there’s nothing quite like that feeling, and it’s always sweeter when the project you are working on is purposeful – making a difference.

So, it is with great fanfare I can say that Serendipity PR & Media is delighted to be working with legal professional and entrepreneur Hatti Suvari on her new legal podcast, Get Legally Speaking, which launched on 4 November to great success!

Get Legally Speaking is Hatti’s brilliant creation and yet a simple idea. It’s the first UK legal consumer podcast tackling the issues that people want to know about, asking the questions that the public want answers to and stripping down to the facts. Hatti will be speaking to the best UK legal minds on Get Legally Speaking and will cover all issues from divorce, to family law, employee rights, customer rights and yes! Brexit rights of EU citizens.

The first episode is focused on divorce, a big topic for many as we go into Christmas. In this episode Hatti speaks with leading family law barrister Maria Scotland from 5 St Andrews Hill Chambers, London who is joint head of the family team at her chambers, finding out – how to get the divorce process started; how does it work; do both husband and wife have to agree to a divorce; how much will a divorce cost; and how long will the process take.

Hatti is passionate about making UK law easy for people to understand and says, “I come across people daily, who are confused about the legal matters that are affecting them and don’t know where to start. With the Citizens Advice Bureau’s around the country over-stretched, and with their outlets on the high-street reduced, I wanted to do something and Get Legally Speaking is the answer.”

Hatti will be covering a specific topic on each Get Legally Speaking podcast, chatting with the best legal experts, asking the questions that people need answers to in an easy way and speak. Get Legally Speaking is on Buzzsprout and can also be found on iTunes and Spotify.

Apart from running the media campaign for Get Legally Speaking, Serendipity PR & Media has helped shape the branding, the website and creative, including writing all the copy, ensuring brand alignment and the over-seeing of social media.

The PR Knowledge Book Launches at The Taj Hotel London

It has been a busy October, which had a brilliant start with the launch of my book, The PR Knowledge Book, at the very glamorous Taj Hotel, London on 4 October, 2019.

I welcomed over 80 guests from the world of business, family and friends…and they say never mix with business with pleasure; it was such a great night that it through this old adage out the window. There were social media influencers in the room, well known people and organisations such as the Born Free Foundation, Asian Voice, Alternatives London, the Bangladesh Caterers Association, Federation of Small Business; Lisburn and Castlereagh City Council, book publishers, award winning chefs, authors and many others. I am so grateful to everyone who attended the launch event to support me and the book!

Many people since have been asking me what was it like having a book launch and the best way I describe it, is the evening went far too quickly and it was like being a bride without a groom!

At the event, journalist and book editor, Tania O’Donnell did a fireside chat with me about the book, to give guests an insight into the book.

I am delighted to say that the book has since been receiving positive media coverage, strong social media engagement and good reviews on Amazon. 

The PR Knowledge Book is published by Business Expert Press (BEP) and I have written it in an easy style for anyone irrespective of where they are in the world—entrepreneur, student starting out in the media industry, home business, small business, start-up, charity, or any other type of organisation wanting to embark on their PR journey or someone just plain curious about what it entails.

The book went through a rigorous editorial process by the highly regarded Professor Don Stacks at Miami University and has received great endorsements from international business leaders. It has already been bought by the following UK universities –  University of Oxford; London Business School; University of Edinburgh; University of Bath; University of Glasgow; University of East Anglia; University of Salford; University of Kent; and University of Strathclyde.

The book is available to buy on Amazon – UK, US and India. It is also available on the BEP website, which also allows you to experience the book and sample a few chapters.

Asian Giants

 

What a thrill to be included in this year’s Asian Giants, a publication that recognises British Asian women of influence who are making a difference; which is produced by Asian Voice newspaper/Asian Business Publications.

It’s empowering to be alongside these talented women. In my story I mention my mum, who ran her own business in the late 70’s. At that time when my mum opened her wool shop in North London, people came in to tell her that they would not buy from her because she was not white and they did not like Indians. Needless to say my mum won them over, becoming their trusted confidante where all her customers would confide in her. Where at Christmas time they would come to the shop for sherry and mince pies.

My mum taught me to be creative, trust my instincts and not to give up, because you can make change.

The PR Knowledge Book

For the last six months I have been beavering away and as a result, I know have some exciting news…I have just published my first book called, The PR Knowledge Book, published by BEP Publishing. My book arrived yesterday 13 August and it felt and still feels wonderful to hold.

I have written the book for a global audience, using my international client case stories and insights. The PR Knowledge Book is for anyone, irrespective of where they are in the world—student starting out in this industry, self-employed, a home business, small business, start-up, charity, or any other type of organization wanting to embark on their PR journey or someone just plain curious about what it all entails.

The book covers everything within the world of PR – from how to create a brand, how to use social media, how to be newsworthy, to how to contact the media, how to have a global mind-set, the power of networking, and more. Written in an easy style, packed with powerful tips and proven tools. In 12 chapters you will discover how to get your brand out there so you can attract clients and new business.

I have made sure to tackles hot topics from diversity in the newsroom to fake news. There’s also a chapter dedicated to how small businesses can go global and how serendipity can make your brand grow.

I am very proud that The PR Knowledge has already received advance praise from industry leaders world-wide and includes – Jérôme Chouchan, Godiva Chocolatier, President, Japan, South Korea, Asia and Australia; Julia Hobsbawm OBE, Editor-at-Large, THRIVE Global and author, Fully Connected: Social Health in an Age of Overload; Professor Jonathan A.J. Wilson PhD, Partner at Dragonfly Black, LinkedIn Top Voices Award Winner; Tami Belt, Author and Founder, Blue Cube Marketing Solutions, Las Vegas; Erik Korsvik Ostergaard, Leadership Advisor, published author and guest lecturer at The Copenhagen Business School; Jill Totenberg, CEO, The Totenberg Group, New York; Dr. Harbeen Arora, Founder, BIOAYURVEDA, ALL Ladies League and Women Economic Forum, India; Tom Seabrook, Commissioning Book Editor, Jawbone Press; Malcolm Stern, Co-founder and Director of Alternatives London; Raja Majid, Las Vegas Entrepreneur; Rusen Kumar, editor-chief, India CSR Network; and Asian Voice Newspaper.

Below are just some of the endorsements:

Julia Hobsbawm OBE, Editor-at-Large, THRIVE Global and author, Fully Connected: Social Health in an Age of Overload says, “Knowledge is power and this book is powerful knowledge. Clear, direct and creative: it explains the digital landscape of PR for practitioners and clients alike.”

Professor Jonathan A.J. Wilson PhD, Partner at Dragonfly Black, LinkedIn Top Voices Award Winner says, “Sangeeta is a seasoned PR professional and her wisdom is captured within this book. It’s just what the doctor ordered!”

Dr. Harbeen Arora, Founder, BIOAYURVEDA, ALL Ladies League and Women Economic Forum, India says, “I greatly welcome this book that helps us reimagine PR as ‘People Relations’, a vital tool for empowering brand and business creation in a connected world.”

Tami Belt, Author and Founder, Blue Cube Marketing Solutions, Las Vegas says, “Sangeeta Waldron is a trusted colleague and inspiration. The PR Knowledge Book shares practical and proven strategies from the front lines of PR. She outlines the building blocks of creating a Brand and PR plan that delivers results by building relationships. Business is personal. It’s about relationships. That’s the bottom line.”

Asian Voice Newspaper, UK and Europe’s leading Asian newspaper says, “If PR has always baffled you, then this is the book to read. Written in an easy style with lots of examples. It will become your best-friend.”

With US employment for public relations specialists expected to reach 282,600 in 2026, up 9 percent from 2016, according to projections from the Labor Department, it makes The PR Knowledge Book a timely read.

I hope if you do choose to buy a copy of The PR Knowledge Book, that you enjoy reading it, as much as I enjoyed writing it. The book can be bought from various online platforms including Amazon or the publisher’s website.

One last word…I have always wanted to write a book, since I was 10 years old, 40 odd years later, it shows that dreams can come true!